Support

Got an idea? Fish to add, an outfit for Magenta, a feature you wish existed — email aquarealm@proton.me and tell us. This app grows from what players ask for.

Need a hand, sugar? Email aquarealm@proton.me — a human reads every message, usually within a couple of days.

Common questions

Where is my data?

On your device, and only there. There are no accounts and no cloud. Deleting the app deletes your tanks — export a layout file first if you want a backup.

I got a new phone / reinstalled — do I pay again?

No. Aquarealm is a one-time purchase tied to your App Store or Google Play account. Install it on any device signed into that same account and it’s yours — no second charge, nothing to restore. (Your tanks live only on the device, so export a layout file before switching phones if you want to carry them over.)

How do refunds work?

Purchases are processed by Apple and Google, so refunds go through them: Apple at reportaproblem.apple.com, Google via your Play order history.

The power is out right now — help.

Open the app — the outage survival guidance is right there. The essentials: don't feed, unplug the filter immediately (a stagnant filter turns toxic), wrap the tank in blankets, and pour tank water back in from a height every few hours to aerate.

Is the compatibility advice guaranteed?

It's careful, sourced hobbyist guidance — but individual fish have individual personalities. Always watch new tankmates closely and keep a backup plan.